Help & Support
Instructor Help
Need help setting up or running a class?
Find your answers here.
General Questions
- What is Physiic?
- I'm new to videoconferencing, can I still take an online exercise class?
- Do I need a webcam to participate?
- How is Physiic different from other fitness websites?
See all General Questions Help
Computer Equipment, Webcam, and Internet Questions
- Can I test out my webcam before class?
- Can I purchase equipment through Physiic?
- Why is it bad to use a wireless connection?
- What if I lose my connection during a workout?
Getting Started, Online and At Home
- How do I get started?
- Do I need a webcam to participate?
- What is the basic procedure for taking an interACTIVE class?
- Once I have purchased a class, how do I enter the classroom?
Inside the Classroom, Taking a Class, Communicating with Others
- How do I communicate with the Instructor or with other participants?
- How do I make the Instructor larger on my screen?
Troubleshooting
- My class is starting soon, but I can't enter the classroom.
- My Instructor has not arrived, and it is past the scheduled start time.
- My Video Window says "No image available."
- What if I don't have a Pay-Pal Account?
How To Videos
PhysEd Video 1: How to find and pay for an interACTIVE class
PhysEd Video 2: How to join an interACTIVE class and communicate with others
PhysEd Video 3: Troubleshooting -- coming soon
